Secure Payment at fllux.store

1. Advanced Encryption Technology

• We use SSL (Secure Socket Layer) encryption technology to protect all transactions and personal data.

• SSL encryption ensures that information sent between your browser and our servers is protected from interception by third parties.

2. Trusted Payment Methods

• We accept payments through recognized and secure partners, such as Visa, MasterCard, American Express, PayPal, MB Way and others.

• All of our payment partners are certified and meet the strictest security standards.

 

3. Identity Verification and Fraud Prevention

• We implement robust identity verification systems to ensure only legitimate transactions are processed.

• We use advanced fraud prevention tools to monitor and analyze transactions in real-time, protecting our customers from fraudulent activity.

4. Privacy and Data Protection Policies

• We are committed to protecting the privacy of our customers and do not share personal information with third parties without consent.

• Our privacy policies comply with the latest data protection regulations such as GDPR.

5. Security Certifications

• Our e-commerce platform is certified with the industry's leading security standards.

• We conduct regular security audits and testing to maintain the integrity of our platform and ensure the security of our customers' data.

6. Dedicated Customer Support

• Our customer support team is available to help with any payment-related questions or issues.

• We offer fast and efficient support to resolve any security issues that may arise.

 

Delivery Guarantee at fllux.store

1. Fast Order Processing

• Once your order is confirmed, our team begins processing it immediately to ensure fast and efficient delivery.

• All orders are checked and prepared carefully to ensure the correct products are shipped.

2. Partnerships with Reliable Carriers

• We work with reputable and trusted carriers to ensure your order is delivered safely and on time.

• Our partnerships include renowned transport companies.

3. Order Tracking

• All orders include a tracking number that allows you to track the location and status of your delivery in real time.

• The tracking number will be sent to your email once the order is processed.

4. On-Time Delivery Guarantee

• We are committed to delivering your items within the estimated timeframe, within 10 to 12 days.

• If there are any unforeseen delays, our customer support team will contact you immediately to keep you informed.

5. Shipping Insurance

• All shipments are insured against loss or damage during transit.

• In case of any problem, such as a lost or damaged package, we provide a quick solution, either by resending the product or refunding the purchase amount.

6. Returns and Exchanges Policy

• We offer an easy, hassle-free return and exchange policy if you are not satisfied with your purchase.

• Please see our Returns Policy page for more information on how to handle returns and exchanges.

1. What payment methods are accepted at fllux.store?

We accept payments by Visa, MasterCard, American Express, PayPal and MB Way. All our payment methods are secure and encrypted to ensure the protection of your information.

2. Are my payment details secure?

Yes, we use SSL (Secure Socket Layer) encryption technology to protect all transactions in our store. This technology ensures that your data is protected against unauthorized access.

3. How long will it take for my order to be delivered?

Delivery time is 10-12 business days from the moment the order is placed. Order processing takes place within 1-3 business days after payment confirmation.

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery in real time via our website under order tracking.

5. What are the shipping costs?

We offer free shipping on all orders, regardless of the purchase value.

6. Which carrier does fllux.store work with?

We work with the best carriers in each country, ensuring a fast, reliable and safe delivery service. This allows your order to be delivered efficiently and on time.

7. What do I do if I am not at home at the time of delivery?

If you are not at home at the time of delivery, the national carrier will leave a notice so that you can collect your package at a nearby post office. If you do not receive any information, please contact us through our customer support.

8. Can I change the delivery address after the order is confirmed?

Once your order has been confirmed, we cannot guarantee that your delivery address will be changed. However, if you need to make any changes, we recommend that you contact us as soon as possible via our customer support.

9. How does the fllux.store return policy work?

If you are not satisfied with your purchase, you may return it within 14 days of delivery. The item must be in its original condition, with all tags attached, unused and in the original packaging. The customer is responsible for return shipping costs.

10. How can I initiate a return?

To initiate a return, log in to your account on our website and navigate to the "Orders" section. There, you can select the order and click on the "Request Return" option. An email will be sent to you with detailed instructions.

11. How long does it take to get a refund after the item is returned?

Once we have received and inspected your returned item, we will process your refund using the same payment method you used to make the purchase. Processing time may vary. Refund estimates range from 5 to 10 business days after the item has been returned.

12. What do I do if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 14 days of receiving the product. Send proof (photos or videos) to our email info@fllux.store so that we can proceed with the reshipment or refund.

13. Can I cancel or modify my order?

Once payment has been confirmed, we cannot guarantee the cancellation or modification of your order. However, please contact us as soon as possible to check whether it is still possible to modify the order.

14. How is the delivery time calculated?

The delivery period of 10 to 12 business days starts counting from the date of shipment, which occurs after the order is processed (1 to 3 business days after payment confirmation).

15. Does fllux.store deliver on weekends?

Yes, deliveries are made from Monday to Saturday, during business hours. We do not deliver on Sundays or holidays.

16. What happens if there is a delay in delivery?

If there is any unforeseen delay in delivery, we will contact you immediately to keep you informed. We ensure full tracking until you receive your order.

17. Is shipping safe?

Yes, all shipments include insurance against loss or damage during transit. If there is a problem with your order, we will provide a quick solution, such as reshipping the item or issuing a refund.

18. Where can I find the full returns and exchanges policy?

You can consult our full returns and exchanges policy on our "Returns Policy" page on the fllux.store website.

19. How can I contact customer service?

You can contact us through the following channels:

• Email: info @fllux .store
• Phone: +351 928025014 | +351 961373641
• Chat: Available on our website for real-time support.

20. Does fllux.store share my personal data?

No, we are committed to protecting the privacy of our customers and we do not share your personal data with third parties without your consent, in accordance with GDPR regulations.